It’s not just about introducing new technology, but how we use it to improve healthcare delivery

Our transformational community co-design approach and our education programme helps align an organisation’s values with local community needs, and it catalyses the development of a collaborative culture that builds positive momentum well beyond the organisational boundary.

​Clients rely on our assistance when:

  • using new technology to further improve their systems of work,
  • managing the risks of organisational transformation,
  • needing to better understand unmet local needs,
  • transforming information into valuable usable knowledge,
  • addressing sustainability and compliance requirements.


S23M, in collaboration with the Design Justice Network and the Autistic Collaboration Trust develops the creative thinking practices required to address the biggest issues facing coming generations.

Through developing creativity that embraces diversity of thought and the power of collective intelligence our professional education courses enable exponential change for good throughout our society to address:

  • social challenges,
  • environmental challenges,
  • economic challenges,
  • technical challenges.


Creative Collaboration is a highly configurable subscription service that we use to assist organisations with maintaining psychological safety and organisational learning on an ongoing basis, and to deliver additional external domain expertise and capability on demand.

Commonly used configurations of the service focus on one or more of the following:

  1. Co-design of healthcare services adapted to the local context (as outlined above)
  2. Cultural and psychological safety
  3. Agile coordination and crisis management across discipline boundaries
  4. Cybersecurity risk reduction and indigenous data sovereignty
  5. Data quality and conformance with healthcare standards
  6. Risk management and vendor management

We invite you to discover deeper forms of collaboration by transitioning from the information age to the knowledge age. Creating and maintaining a culturally and psychologically safe environment is fundamental for the flourishing of all staff.

A genuinely safe environment allows all employees to be themselves, take risks, make mistakes, raise problems, ask questions, and disagree.

Our track record

​Our diverse team includes experienced clinicians and professionals with many years of academic teaching experience as well as experience in delivering training courses to executives and knowledge workers in a broad range of industries.

“We looked at workplace trends and I hope to learn more about prosocial organisational design”

“I have learned about tools to create non-hierarchical spaces”

“The workshop has confirmed I am on the right path to creating an inclusive collaborative environment”

“Don’t speculate; remember to always ask whether we have shared understanding”

“Always try to add everyone’s voice to the conversation”

“Separate the people from the problem”

– Feedback from attendees of our Open Space HiNZ workshops

​S23M is the sponsor of the website, which is now used as key learning resource on neurodiversity as part of the MBA course module on neurodiversity at the University of Otago.

“Your insight and opportunity to explore such an important topic seems to have left the students with a desire to facilitate change. For many, they believe the insight has changed their lives and for others who e-mailed me they said the learning has helped them on a personal level. It comes as no surprise that many people can relate to ‘mask wearing’.”

– Liz Gordon, Professional Practice Fellow, Otago Business School

“It was a fantastic event and it was great to discuss various topics such as the collaboration between human and machine agents, the importance of the dialogue between humans and humans as well as humans and machines for knowledge generation, and model building and storytelling as methods to develop a shared understanding. We discussed these topics from various angles which enabled us to draw a holistic image as every participant had a different background and expert knowledge. We also outlined avenues for future collaboration and I am looking forward to the next CIIC event.”

– Dr Lena Waizenegger, Lecturer, AUT

​S23M partner Jorn Bettin introduced MODA + MODE thinking tools at Allianz Suisse, to analyse the product design process and to radically simplify the specification and configuration of new insurance products. The client concluded that the reengineered solution reduced the size of specifications for premium calculations by a factor of up to 20 (by raising the level of abstraction, and by better modularisation). Allianz reports an increase in performance of the premium calculation engine by a factor of 100.