Collaboration for Life

S23M is a company with best-of-breed solutions based on our unique insights into human factors.

Our expertise and highly developed methodology provide us with a deep understanding of the patient journey, from initial presentation to a primary care provider to quaternary level care and well beyond.

Our philosophy is Collaboration for Life.

We believe that simply providing software solutions is not enough.

“To date the quality of social interactions and culture have been difficult to evaluate, but the emergence of their importance demands an ability to measure and evaluate these factors. The independently administered Employee Wellbeing surveys operated by S23M represent an excellent tool to assist your organisation to meet this challenge head-on.”

Visiting Faculty Australian Institute of Health Innovation, Macquarie University
International Academy of Health Sciences Informatics

Our approach to implementation allows both meaningful co-design with local communities and collaborative education to support all the healthcare practitioners who are involved in delivering integrated healthcare.

We enable healthcare organisations to take the care they deliver to another level.

Co-designed with Communities and Clinicians

As a doctor who has lived through the movement from paper to digital processes across both private and public sectors, I have experienced the frustration of using poorly designed software solutions and am only too aware of the potential impact such solutions can have on the care I deliver.

The healthcare system is extraordinarily complex. 

S23M’s collaborative approach and expertise with healthcare interoperability allows us to design and deploy forward thinking digital solutions into highly complex environments, which are typically dominated by legacy software.

In addition to understanding the technological challenges, S23M’s highly advanced MODA + MODE methodology also provides deep insight into our human centred processes, in order to help us work together in much better ways.

​Dr. Hament Pandya MB ChB FRANZCR

Our Services

Employee Wellbeing
Community-powered assessment of cultural and psychological safety at work

Transdisciplinary Governance
Coordination and crisis management across discipline boundaries in a digitally connected world

Community Oriented Co-Design
Understanding the patient journey and local care needs

Software Services
Optimising patient journeys and networks of care

Interoperability and Systems Integration
A comprehensive approach

Clinical Data Governance
Security without compromise

Some of our clients


Latest Updates

The Aotearoa NZ Interoperability Lab (ANZIL) is Aotearoa New Zealand’s contribution to the Asia eHealth Information Network (AeHIN) Community of Interoperability Labs (COIL). As part of our collaboration with AeHIN and the global OpenMRS Open Source community, S23M has sponsored and launched the Aotearoa NZ Interoperability Lab on 1 October 2021. Our initial focus is… Read More

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To understand why employees often do not trust programs that survey their wellbeing, diversity, and sense of inclusion, it pays to listen to the adage, ‘follow the money’. This is especially true for a commercial organisation but also applies to corporatised government enterprises and NGOs. ‘Follow the money’ is supported by the other saying: the… Read More

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As part of S23M’s collaboration with the the Asia eHealth Information Network and the global OpenMRS Open Source community, we delivered two talks at the AeHIN Hour in February and March 2021. The recordings of the talks provide a comprehensive introduction to the model-oriented architecture of the S23M Care Platform, to our customer engagement model,… Read More

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A Series of Online Panel Discussions Up until a few weeks ago some countries such as the US, UK and many countries in Europe were experiencing their highest rates of COVID-19 deaths since the pandemic first broke out. The US has now vaccinated a little over 12% of their population and numbers are beginning to… Read More

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The next update of S23M’s Patient Journey Management service for hospitals that is scheduled for release in April 2021 will include optional out-of-the-box integration with OpenMRS, a best-of-breed Open Source electronic health record system that is used by more than 5,500 healthcare facilities in over 40 countries to provide improved healthcare to 12.6 million patients.… Read More

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S23M Partner Jorn Bettin will be presenting on “Community Oriented and Patient Centred Health Service Co-Design” at the Australasian Digital Health Institute Summit (5 to 25 November 2020). Abstract Mutual trust between patients and the network of care is a prerequisite for improvements in integrated and connected care. Patients, families, and local community service providers… Read More

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What Our Customers Think

One of the challenges we faced was working out how to transition from prototypes into product development, and then obviously to active customers. S23M’s recommendations were absolutely supported by the participants. We have now seen the transition eventuate in relation to a recent new product development effort within our business. We certainly see the benefits for us. The professionalism, the way that S23M interacted with the teams, and the skills that S23M brought were exceptional, top rate. I was surprised at how well the teams engaged with you guys.

It was a fantastic event and it was great to discuss various topics such as the collaboration between human and machine agents, the importance of the dialogue between humans and humans as well as humans and machines for knowledge generation, and model building and storytelling as methods to develop a shared understanding. We discussed these topics from various angles which enabled us to draw a holistic image as every participant had a different background and expert knowledge. We also outlined avenues for future collaboration and I am looking forward to the next CIIC event.

We looked at workplace trends and I hope to learn more about prosocial organisational design. ❖ I have learned about tools to create non-hierarchical spaces. ❖ The workshop has confirmed I am on the right path to creating an inclusive collaborative environment. ❖ Don’t speculate; remember to always ask whether we have shared understanding. ❖ Always try to add everyone’s voice to the conversation. ❖ Separate the people from the problem.